Privacy Policy

Last Updated: January 12, 2026

Introduction

AStar Printers (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (astarprinters.com) or use our printing services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Place an order for printing services
• Create an account on our website
• Subscribe to our newsletter
• Contact us for customer support
• Request a quote

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Business information (company name, business address)
• Payment information (credit card details, billing address)
• Shipping and delivery information

Design and Print Files

When you upload files for printing (business cards, brochures, flyers, banners, t-shirts, labels, etc.), we collect and store these files solely for the purpose of fulfilling your order.

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information to:

• Process and fulfill your printing orders for all our services including digital printing, surface printing, signage, and promotional materials
• Communicate with you about your orders, quotes, and inquiries
• Send order confirmations, shipping notifications, and delivery updates
• Process payments and prevent fraudulent transactions
• Improve our website functionality and user experience
• Send promotional materials and newsletters (with your consent)
• Comply with legal obligations and resolve disputes

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers

• Payment processors (Visa, Mastercard, PayPal, Skrill, Maestro, Visa Electron) for secure transaction handling
• Shipping carriers for order delivery
• Cloud storage providers for file management
• Email service providers for communications

Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights and safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure payment processing through verified payment gateways
• Secure servers and encrypted storage
• Access controls and authentication protocols
• Regular security audits and updates

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Retention of Your Information

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

Print files are typically retained for 30-90 days after order completion unless you request earlier deletion or extended storage.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your information for certain purposes
• Data Portability: Request transfer of your data to another service
• Withdrawal of Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

Types of cookies we use:

• Essential cookies: Required for website operation
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Used for targeted advertising (if applicable)

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

International Data Transfers

If you are accessing our services from outside Canada, your information may be transferred to and processed in different jurisdictions. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

Newsletter Subscription

When you subscribe to our newsletter, we collect your email address to send you updates about our services, special offers, and printing tips. You can unsubscribe at any time using the link provided in our emails.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

AStar Printers – Sign & Digital
Address: Calgary, Alberta, Canada – T2P 1J9
Email: astarprinters2025@gmail.com
Phone: +13683997007

You can also reach us through our social media channels or by visiting our website’s contact page.