Terms and Conditions

Last Updated: January 12, 2026

1. Introduction

Welcome to AStar Printers (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website (astarprinters.com) and the purchase of our printing services. By accessing our website or placing an order, you agree to be bound by these terms.

Please read these Terms and Conditions carefully before using our services. If you do not agree with any part of these terms, you should not use our website or services.

2. Definitions

• “Customer,” “you,” or “your” refers to the individual or entity placing an order with AStar Printers
• “Services” refers to all printing and related services offered by AStar Printers
• “Products” refers to all printed materials including but not limited to business cards, brochures, flyers, banners, signage, and promotional items
• “Website” refers to astarprinters.com and all associated pages
• “Order” refers to any request for our printing services submitted through our website, email, or phone

3. Services Offered

AStar Printers provides a wide range of printing and sign services including:

• Business Cards, Brochures, Door Hangers, Flyers, Post Cards
• Folders, Magazines, Spiral Bound Books, Menus
• Labels and Stickers, NCR Books (NCR2, NCR3)
• Warehouse Barcodes, PAPS & PARS
• Banners/Backdrops, Window Vinyl Printing
• Sandwich Boards/Lawn Signs, Wallpaper Printing
• T-Shirts/Mug/Pen Printing, Stickers/Truck Decals
• Custom Digital and Surface Printing Solutions

4. Orders and Acceptance

4.1 Placing Orders

Orders can be placed through:

• Our website at astarprinters.com
• Email: astarprinters2025@gmail.com
• Phone: +13683997007

4.2 Order Confirmation

Once you place an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order. We reserve the right to accept or decline any order at our discretion.

4.3 Order Acceptance

Your order is accepted when we send you an acceptance email or begin production, whichever occurs first. A contract between you and AStar Printers will only exist once we accept your order.

4.4 Minimum Orders

Some products may have minimum order quantities. These will be clearly indicated on the product page or communicated during the quote process.

5. Pricing and Payment

5.1 Pricing

• All prices are displayed in Canadian Dollars (CAD) unless otherwise stated
• Prices are subject to change without notice
• Custom quotes are valid for 30 days from the date of issue
• Prices do not include applicable taxes unless specified

5.2 Payment Methods

We accept the following payment methods:

• Visa, Mastercard, Maestro, Visa Electron
• PayPal
• Skrill
• Wire Transfer (for large orders)

5.3 Payment Terms

• Payment is required before production begins unless credit terms have been established
• For approved credit accounts, payment is due within 30 days of invoice date
• Late payments may incur interest charges of 2% per month or the maximum allowed by law

5.4 Taxes

All applicable federal and provincial taxes (GST, PST, HST) will be added to your order total.

6. Design and File Specifications

6.1 File Requirements

• Accepted file formats: PDF, AI, EPS, PSD, JPEG, PNG, TIFF
• Files must be print-ready with appropriate resolution (minimum 300 DPI)
• Include bleed area as specified for each product
• Use CMYK color mode for accurate color reproduction

6.2 Design Services

If you require design assistance, additional fees may apply. Design services are quoted separately.

6.3 File Approval and Proofs

• Digital proofs will be provided for your approval before production
• You are responsible for reviewing and approving all proofs
• AStar Printers is not responsible for errors that were present in approved proofs
• Production begins only after written approval is received

6.4 Color Matching

• We strive for accurate color reproduction but cannot guarantee exact color matching
• Monitor colors may differ from printed colors
• For critical color matching, Pantone color specifications should be provided
• Physical proof samples are available upon request for an additional fee

7. Production and Turnaround Time

7.1 Production Time

• Standard turnaround times vary by product and quantity
• Production begins after proof approval and payment clearance
• Rush services are available for an additional fee
• Turnaround times are estimates and not guarantees

7.2 Delays

We are not liable for delays caused by:

• Customer delays in providing files or approvals
• Payment processing delays
• Circumstances beyond our control (force majeure)
• Equipment failure or material shortages

8. Shipping and Delivery

8.1 Shipping Options

• Local delivery available in Calgary and surrounding areas
• Canada-wide shipping via courier services
• International shipping available upon request

8.2 Shipping Costs

• Shipping costs are calculated based on weight, dimensions, and destination
• Shipping charges will be added to your order total

8.3 Delivery Address

• You are responsible for providing accurate delivery information
• We are not responsible for delays or non-delivery due to incorrect addresses
• Signature may be required for delivery

8.4 Risk of Loss

Risk of loss and title for products passes to you upon delivery to the carrier.

8.5 Inspection Upon Delivery

You must inspect products immediately upon delivery and report any damage or defects within 48 hours.

9. Quality Assurance

9.1 Our Commitment

We are committed to providing high-quality printing services and products that meet industry standards.

9.2 Manufacturing Tolerances

• Color variation of +/- 10% from approved proofs is considered acceptable
• Quantity variation of +/- 5% is considered acceptable for runs over 500 units
• Trimming tolerance of +/- 1/16″ is standard

9.3 Defects

Products are inspected before shipping. If you receive defective products, please contact us within 48 hours of delivery.

10. Returns, Refunds, and Cancellations

10.1 Custom Products

As our products are custom-made to order, we do not accept returns or offer refunds except in cases of:

• Manufacturing defects
• Errors made by AStar Printers
• Products that do not match approved specifications

10.2 Damaged Products

If products arrive damaged, you must:

• Notify us within 48 hours of receipt
• Provide photographic evidence of the damage
• Keep all packaging materials

10.3 Order Cancellations

• Orders can be cancelled before production begins for a full refund
• Once production has started, cancellation fees will apply
• Completed orders cannot be cancelled

10.4 Refund Process

Approved refunds will be processed within 10-15 business days to the original payment method.

For detailed refund policies, please refer to our Refund Policy page.

11. Intellectual Property

11.1 Your Content

• You retain all rights to artwork, designs, and content you provide
• By submitting files, you grant us a license to use them solely for fulfilling your order
• You warrant that you own or have permission to use all submitted content

11.2 Copyright and Trademarks

You represent and warrant that your order does not infringe on any third-party intellectual property rights, including:

• Copyrights
• Trademarks
• Patents
• Trade secrets

11.3 Prohibited Content

We reserve the right to refuse any order containing:

• Copyrighted material without proper authorization
• Trademark infringement
• Illegal, obscene, or offensive content
• Content that violates any applicable laws

11.4 Indemnification

You agree to indemnify and hold AStar Printers harmless from any claims, damages, or expenses arising from intellectual property infringement in your submitted materials.

12. Limitation of Liability

12.1 Maximum Liability

Our total liability for any claim arising from your order shall not exceed the amount you paid for that specific order.

12.2 Consequential Damages

We are not liable for:

• Lost profits or business opportunities
• Indirect, incidental, or consequential damages
• Damages resulting from use or inability to use our products
• Damages from delays in production or delivery

12.3 Product Usage

We are not responsible for how products are used after delivery. You assume all responsibility for the use and distribution of printed materials.

13. Warranty Disclaimer

13.1 As-Is Basis

Our services and products are provided “as is” without warranties of any kind, express or implied.

13.2 No Warranty of Merchantability

We make no warranty regarding merchantability, fitness for a particular purpose, or non-infringement.

13.3 Third-Party Materials

We do not warrant the quality or suitability of any third-party materials incorporated into your order.

14. Privacy and Data Protection

14.1 Personal Information

Your use of our services is also governed by our Privacy Policy, which can be found at [Privacy Policy link].

14.2 File Storage

• We retain your files for 30-90 days after order completion
• Files may be permanently deleted after this period
• Extended file storage is available upon request

15. Account Registration

15.1 Account Creation

You may create an account to:

• Track orders
• Access order history
• Save design files
• Manage billing information

15.2 Account Security

• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities under your account
• Notify us immediately of any unauthorized access

15.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these terms.

16. Communication

16.1 Electronic Communication

By using our services, you consent to receive electronic communications from us, including:

• Order confirmations
• Shipping notifications
• Promotional emails (if subscribed)
• Service updates

16.2 Opt-Out

You can opt out of promotional emails at any time by clicking the unsubscribe link or contacting us.

17. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including:

• Natural disasters
• Government actions or restrictions
• Labor disputes
• Equipment failure
• Material shortages
• Pandemics or public health emergencies

18. Governing Law and Jurisdiction

18.1 Applicable Law

These Terms and Conditions are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein.

18.2 Jurisdiction

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in Calgary, Alberta, Canada.

18.3 Dispute Resolution

Before initiating legal proceedings, parties agree to attempt to resolve disputes through good-faith negotiation.

19. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and AStar Printers regarding the use of our services.

20. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

21. Waiver

Our failure to enforce any right or provision of these terms shall not constitute a waiver of that right or provision.

22. Assignment

You may not assign or transfer these Terms and Conditions without our prior written consent. We may assign our rights and obligations without restriction.

23. Modifications to Terms

23.1 Right to Modify

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website.

23.2 Notification

Material changes will be communicated via:

• Website notification
• Email to registered users
• Updated “Last Updated” date at the top of this page

23.3 Acceptance of Changes

Continued use of our services after changes constitutes acceptance of the modified terms.

24. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

AStar Printers – Sign & Digital
Address: Calgary, Alberta, Canada – T2P 1J9
Email: astarprinters2025@gmail.com
Phone: +13683997007

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM MST
Saturday: 10:00 AM – 4:00 PM MST
Sunday: Closed

You can also reach us through our website contact form or social media channels.